Merchandise must be returned within 30 days of the date of purchase. All returned merchandise must be in original condition along with packaging (example: warranty information, instructions, box, etc.). A 20% restocking fee may apply on Special and/or Large orders.

Note: We reserve the right to either replace, repair, or refund your money. Returns or exchanges will be accepted on items which have been used for their intended purpose. We will not accept items for return or exchange if they have been subjected to unusual application and abuse.

In the event that you need to return an item, please follow these directions:

1. Include a copy of the packing slip along with instructions for our return department (e.g. credit, refund, or exchange).

2. Return package via post office (insured) to our mailing address.

3. For further assistance, please contact our customer service department at (888) 980-PINK.

For packages damaged during shipping or items missing (except for those on back order), please follow these instructions:

1. Keep the original container.

2. Call (888) 980-PINK for assistance.