Policy

The Women’s Health Shop offers durable medical equipment for mastectomy. Our goal is to provide quality mastectomy products and accessories to our customers.

Products Available
(1) Mastectomy Forms and Accessories

(2) Mastectomy Bras

Availability

The Women’s Health Shop provides the following hours of telephone service to our customers:
Monday through Friday: 9:00 a.m. EST to 5:00 p.m. EST
Phone: (888) 980-PINK
Email:CustomerService@TheWomensHealthShop.com

Delivery Services

The Women’s Health Shop will use the least expensive and most appropriate method of delivery to ship covered equipment to customers. For the convenience of its customers, however,The Women’s Health Shop offers a variety of delivery methods. The customer has the ultimate choice in the preferred method of delivery.

Instructions for Products

Properly trained staff are available during the telephone hours noted above to answer customers’ questions and to provide our customers with any assistance they may need. For additional guidance, please also refer to the manufacturer’s product manuals or guidelines.

Customer Suggestions or Complaints

We value your suggestions and we will work hard to resolve any complaints. If you have a suggestion or a complaint, please call The Women’s Health Shop during our business hours at (888) 980-PINK and we will work with you to resolve any complaints and answer questions as quickly and efficiently as possible. You will be asked to provide your name, address, telephone number, and health insurance information, if applicable, and a summary of the complaint or question.The Women’s Health Shop’s Compliance Officer will be informed of your complaint. All logged complaints will be investigated, acted upon, and responded to within five (5) working days after receipt of the complaint. If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively. All complaints are reviewed quarterly by the Quality Improvement Team and are kept confidential.

In the event your complaint remains unresolved you may file a complaint with our Accreditor, The Compliance Team Inc., via their website www.TheComplianceTeam.org or phone, 888-291-5353.

Customer’s Rights & Responsibilities

Customer Rights

1. The customer has the right to considerate and respectful service.

2. The customer has the right to obtain service without regard to race, creed, national origin, sex, age, disability, diagnosis, or religious affiliation.

3. Subject to applicable law, the customer has the right to confidentiality of all information pertaining to his/her medical equipment service. Individuals or organizations not involved in the customer’s care may not have access to the information without the customer’s written consent.

4. The customer has the right to make informed decisions about his/her care.

5. The customer has the right to reasonable continuity of care and service.

6. The customer has the right to voice grievances without fear of termination of service or other reprisal in the service process.

7. The customer will be provided withThe Women’s Health Shop’s HIPAA and HITECH Privacy Practices.

Customer Responsibilities
1. The customer should promptly notify The Women’s Health Shop of any equipment failure or damage.

2. The customer is responsible for any rental equipment that is lost or stolen while in their possession and should promptly notify The Women’s Health Shop in such instances.

3. The customer should promptly notify The Women’s Health Shop of any changes to their address, telephone, or payment such as a credit card information.

4. The customer should promptly notify The Women’s Health Shop of any changes concerning their physician or other health care practitioner.

5. The customer should notify The Women’s Health Shop of discontinuance of use.

6. Except where contrary to federal or state law, the customer is responsible for any equipment rental and sale charges which the customer’s insurance company/companies does not pay.